Terms and Conditions

This services tends to provide long time support to answer technical or functional requests during the subscription period.
Proposed support is second level: direct contacts of support team are limited to 10% of total users.

Two options for advance support are proposed:

Priority Support

• Access to specific sections of the forum 
• Opening of a dedicated project in track.projeqtor.org to track requests 
• Possibility to send requests by email 
• Response within 1 business day 
• Providing of solution (or workaround) for blocking anomalies within 5 working days,
• delivery of blocking issues in a community patch 
• Integration of fix for other anomalies in the following community version
• Possibility to get support in french or english

Private Support

• Access to specific sections of the forum 
• Opening of a dedicated project in track.projeqtor.org to track requests 
• Possibility to send requests by email, with specific email address of the support 
• Support phone number available for urgent requests 
• Priority processing of requests (compared to priority support) 
• Response within 4 working hours (on business days) 
• Providing of solution (or workaround) for blocking anomalies within 1 business day 
• Delivery of fix for blocking anomalies in a private patch 
• Negotiated planning for major anomalies, with possibility to anticipate or initiate a community patch within 5 working days
• Possibility to get support in french or english

Prices

• You will find detailed prices and selling conditions in the above document "Terms and conditions" in PDF format
• To obtain a quote, to subscribe, or for more information, contact us